The investigation is over Shein's sale of childlike sex dolls and what the EU called the company's "addictive design".

Traditional hiring cycles are no longer fit for purpose in a commercial retail environment characterized by economic ...

For customers, returns are often when customer experience and loyalty is really tested. A confusing process, long wait times, or inconsistent answers can undo months of brand trust in minutes.

When communication systems are organized first, AI becomes easier to operationalize, stores remain stable, and future upgrades introduce fewer surprises.

The smartest retailers have stopped chasing intelligence in isolation; they’re focusing on decision-making at speed and at scale.

Until recently, the idea that a shopper could describe what they wanted in plain language, get curated options, and complete ...

Attracting artificial intelligence shopping agents boils down to following the “know your customer” maxim while turning it on ...

Lowe's has cut approximately 600 corporate and support roles, impacting less than 1 percent of its total workforce.

Retailers don’t need to pretend that on-site ads make a network. Companies that want to build something durable must focus on ...

Kohl’s has introduced “the Deal Bar” to all of its stores, a collection of items priced under $10, reports Yahoo Finance.

The future of retail AI isn’t about replacing humans. It’s about collaboration — systems that learn how people think, adapt ...

Key points in the buyer journey like discovery, comparison and checkout are happening directly within AI chat conversations. As an increasing number of consumers rely on AI, these steps more ...