Walt Disney once said about movies, "Do what you do so well that they will want to see it again and bring their friends." The famed animator's quote can also be applied to customer service. If a ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Building a strategic plan for services management is like putting together a jigsaw puzzle: First you need all the pieces, and then you have to fit them all together. However, there are several key ...

Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...

Delivering efficient and intuitive service management is not just a convenience, it’s a necessity. IT executives are seeking solutions that improve how employees interact with IT and enterprise ...

I admit I don’t remember much from the English literature classes I’ve taken, but somehow the quote from Shakespeare’s play, Romeo and Juliet, has always stayed at the top of my mind. “What’s in a ...

What’s in a Service Management Plan? Your email has been sent When should a SMP be drafted? Term for a Service Management Plan Typical content of a Service Management Plan Signatories and sign-offs ...