RBS Citizens Financial Group in Providence, R.I., has become the latest banking company to use plain language to describe its checking account policies and procedures. The $126 billion-asset company, ...

A recent study from the Harvard Kennedy School at Harvard University — called The Formality Effect — is providing a new perspective on effective government communications. The main finding is that ...

Government agencies that implement plain language in the design of digital content and products can improve user experience, accessibility and inclusion, which speakers underlined at the Digital.gov ...

On Dec. 7, the U.S. Senate provided some holiday cheer by unanimously passing the Clear and Concise Content Act. Drafted to replace the Plain Writing Act of 2010, the new measure would expand current ...

The subject guidelines endorses doing away with the term “shall” to mandate requirements and using the term “must” instead. These guidelines were reviewed by the Office of the General Counsel who ...