ServiceNow has released a new AI tool to help human workers, and is readying their replacement, the Autonomous Workforce, for ...

When it gets stuck, the bot will escalate rather than hallucinate ServiceNow claims it has created an AI agent that is ...

DENVER, Feb. 05, 2026 (GLOBE NEWSWIRE) -- NexusTek, a leading provider of AI, infrastructure, and security solutions, today announced the launch of NexusOps with NexusIQ, an integrated AI-powered ...

Service desks are prime targets. A practical, NIST-aligned workflow for help desk user verification that stops social engineering without slowing support. Learn how role- & points-based verification ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

ManageEngine, an IT management company, is bringing a visual change workflow builder to the cloud version of its flagship IT service management (ITSM) software, ServiceDesk Plus. The change workflow ...

Zoho Desk empowers growing companies to effectively manage customer inquiries by providing a comprehensive suite of help desk features and customization options at a competitive price. Zoho Desk is a ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

AI-driven triage, routing, and service updates help businesses resolve issues faster, improve consistency, and deliver a more proactive support experience. DENVER, Feb. 05, 2026 (GLOBE NEWSWIRE) -- ...