In September, Google announced the beta launch of Dialogflow CX, the newest version of the company’s suite for building conversational experiences. As of today, Dialogflow CX, which is now used by ...
RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that its Avaya OneCloud™ CCaaS and ...
Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers. Part ...
SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and integration of its ...
Conversational AI is how artificial intelligence will impact the communications industry most. Conversational AI refers to the use of messaging applications, speech-enabled assistants, intelligent ...
Avaya OneCloud™ CCaaS and OneCloud™ CPaaS portfolios are now available with Avaya AI Virtual Agent Enhanced, new human-like automation features that significantly improve customer experience and ...
To coincide with the “Cloud AI” segment of its Cloud Next ’20: OnAir conference, Google today unveiled updates and new features across its portfolio of AI services. Contact Center AI, software that ...
This week we bring you news on an updated contact center AI solution, a line of audio devices for meeting rooms, an integrated compliance recording solution, and automated machine learning for speech ...
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